ce33 Privacy Policy — Your Information Is Completely Safe
ce33 gives the highest priority to protecting your personal information. In this policy you will learn how we collect, use, and keep your information secure.
Introduction and Applicability
1 Introduction and Purpose
ce33 ("we", "our" or "platform") is an online betting and casino service provider serving users in Bangladesh. This privacy policy ("policy") explains what information we collect when you use ce33's website (https://ce33.cam), how we use it, how long we store it, and how we keep it secure.
By using any service of ce33, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform and contact us at [email protected].
2 Who This Policy Applies To
This privacy policy applies to all of the following individuals:
- All active members registered on the ce33 platform
- Any visitor who visits the platform
- Any person who contacts us via ce33's live chat or email
- Everyone who uses our services via mobile or desktop
This policy has been prepared in compliance with applicable data privacy regulations, including the Bangladesh Digital Security Act.
What Information We Collect
Personally Identifiable Information
We collect the following information during account registration:
- Full name and date of birth
- Valid email address
- Bangladeshi mobile number
- National ID or passport number (for verification)
- Permanent or current address
This information is used solely for identity verification, account management, and fulfilling legal requirements.
Financial and Transaction Information
Information collected during deposit and withdrawal processes:
- bKash, Nagad, Rocket, or Upay account number
- Transaction amount and date
- Transaction reference number
- Deposit and withdrawal history
ce33 does not store complete payment card details on its own servers. All payments are processed through secure third-party gateways.
Technical and Usage Information
Information automatically collected when you use the platform:
- IP address and device type
- Browser type and version
- Operating system information
- Page view information and duration
- Referral URL and session data
Communication and Support Information
Information stored when you contact us:
- Live chat conversation records
- Email messages and attachments
- Complaint and resolution details
- Support ticket history
These records are kept to improve service quality and for dispute resolution.
Use of Information and Purpose
3 How We Use Your Information
ce33 uses collected information only for the legitimate purposes listed below:
- Account management: To ensure registration, login, identity verification, and account security.
- Financial transaction processing: To accept deposits, process withdrawals, and issue bonuses.
- Service improvement: To personalize the platform experience and add new features.
- Security assurance: To prevent fraud, money laundering, and unauthorized access.
- Legal compliance: To comply with applicable laws and regulations and meet the requirements of regulatory bodies.
- Customer support: To provide assistance 24/7 via live chat and email in Bengali.
- Marketing communications: To inform you of relevant offers and updates based on your consent.
ce33 never sells or rents your personal information to third parties.
4 Cookies and Tracking Technologies
Cookies and similar technologies are used on the ce33 website. Cookies are small text files stored in your browser that help improve the functionality of the website.
Types of cookies we use:
- Essential cookies: Essential for maintaining login sessions and ensuring security.
- Functional cookies: Remember your preferences and language settings.
- Analytical cookies: Used to analyze usage patterns and improve the service.
You can decline non-essential cookies by changing your browser settings, but this may affect some functionality of the platform.
Information Sharing and Disclosure
5 Sharing Information with Third Parties
ce33 may share only the necessary information with third parties in the following limited circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay — only the financial information necessary to complete transactions.
- Identity verification services: As part of the KYC (Know Your Customer) process.
- Game software providers: Providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe receive limited technical information to operate game services.
- Legal authorities: To the relevant government bodies in the case of a lawful order or investigation.
- Fraud prevention services: For account protection and fraud detection.
All third-party providers are contractually bound to comply with ce33's data protection standards.
6 International Data Transfers
ce33's servers and data centers may be located in various countries. Your information may be transferred internationally for processing. In such cases we ensure that:
- The relevant providers comply with equivalent data protection standards.
- Data transfers are completed through secure encrypted channels.
- Appropriate agreements have been executed with third parties.
Data Retention and Security
7 Data Retention Period
ce33 stores your information following the policy below:
- Account information: For the duration the account is active and a minimum of 5 years after closure.
- Financial transaction records: A minimum of 7 years as required by law.
- Support communications: Up to 2 years after the issue is resolved.
- Technical logs: From 90 days up to 1 year.
After the specified period, information is securely deleted or anonymized.
8 Data Security Measures
ce33 uses industry-standard security measures to protect your information:
- SSL/TLS encryption — all data transfers are secured.
- Encrypted database — stored information remains encrypted.
- Two-factor authentication (2FA) — for login security.
- Regular security audits — conducted by third-party experts.
- Firewall and intrusion detection systems.
- Data protection training for staff.
Steps in the Event of a Data Breach
If there is any reason to believe your information's security has been compromised, ce33 will:
- Notify the relevant authorities within 72 hours of detecting the incident.
- Inform affected users directly as soon as possible.
- Take swift action to contain and prevent damage.
- Conduct a detailed investigation of the incident to prevent recurrence.
Your Rights and Choices
9 Your Data Rights
Every registered member of the ce33 platform enjoys the following rights regarding their own information:
Access
You may request a copy of the information stored about you at any time.
Right to Rectification
You may request that incorrect or incomplete information be corrected.
Right to Erasure
In certain circumstances you may request that your information be deleted, subject to legal limitations.
Right to Object
You may object to marketing communications or certain types of processing.
Restriction of Processing
In certain circumstances you may request that the processing of your information be restricted.
Right to Portability
You may request your information in a structured, machine-readable format.
To exercise these rights, send an email to [email protected] or contact us via 24/7 live chat. We aim to respond within 30 days.
Special Provisions and Additional Policies
10 Protection of Minors' Information
ce33 is a platform exclusively for users aged 21 and above. We do not intentionally collect any information from minors. Age is verified at the time of registration. If we become aware that information from a minor has been collected unintentionally, we will immediately close that account and delete the data.
11 Marketing Communications & Withdrawal of Consent
ce33 only sends promotional emails or messages based on your direct consent. You may withdraw this consent at any time:
- By clicking the "Unsubscribe" link at the bottom of the email.
- By sending a request to [email protected].
- By notifying the support team via live chat.
Even after withdrawing marketing consent, important account-related notifications (transactions, security alerts) will continue to be sent.
12 Responsible Gaming & Use of Data
ce33 may analyse your gaming history and behavioural data to ensure responsible gaming. This analysis is used to:
- Identify problematic gambling behaviour.
- Direct at-risk players towards support and resources.
- Facilitate self-exclusion and deposit limit settings.
To learn more about responsible gaming, please visit our Responsible Gaming page.
13 Policy Changes & Updates
ce33 reserves the right to modify this privacy policy at any time. In the event of significant changes:
- The "Last Updated" date at the top of the policy will be changed.
- Registered users will be notified by email of important changes.
- Continued use of the platform after any changes will be considered as acceptance of the new policy.
You are advised to check this page regularly.
Contact & Complaint Resolution
Privacy-Related Contact
If you have any questions about this privacy policy or wish to exercise your rights regarding your data, please contact us:
If you believe your data protection rights have been violated and a resolution with ce33 has not been possible, you may file a complaint with the relevant authority.